Key Objective / Purpose of the Job:
The incumbent would be responsible for all the Field Services related processes and service delivery.
b) Major Activities
Define processes for Field Services. Monitoring and putting necessary checks and control.
Ensuring Upkeep and Uptime of ATMs in the area assigned.
Measure Vendor SLA by analyzing the TAT of vendors / service providers like, AC, UPS, ACS, CCTV, Site Maintenance, Security / Caretaker, Housekeeping etc
Vendor Performance tracking with respect to committed SLA.
Coordination with internal and external vendors to close all the calls related to equipments ATM, Cash & V-sat, site maintenance, Security Services, Housekeeping Services, VM and other Site look & Feel related issues.
Consumable Management Managing consumable logistics, keeping track and control on consumption of ATM consumables.
Responsible for effective cost management / cost savings.
Responsible for MIS & reporting for Field Services (to the customers as well as Internal)
Capable of front-ending and managing customers.
Should have 2+ years of experience in handling teams. Responsible for team performance management.
II) Person Specification:
a) Essential Qualifications:
Graduate in any Discipline
b) Requisite Skills:
Technical
Good Vendor & People Management acumen
Good knowledge of consumable management
Behavioral
Good people management acumen
Good Coordination skills
Ability to work in teams
b) Requisite Skills:
Technical
Good Vendor & People Management acumen
Good knowledge of consumable management
Behavioral
Good people management acumen
Good Coordination skills
Ability to work in teams
Tata Communications Payment Solutions Limited (TCPSL) previously known as Tata Communications Banking Infrasolution, is a wholly owned subsidiary of Tata Communications. We are one of the fastest growing Payment Solutions specialist, in the country. Being a 100% banking and financial services focused organization we offer one stop, end-to-end 'Plug and Play' banking and payment infrastructure solutions hosted in world class data centres, on flexible pricing models, to offer competitive edge to our clients. Today, Tata Communications Payment Solutions is one of the largest ATM outsourcing services providers, a leading Point of Sale Managed services provider, a leading Hosted Core banking service provider with clients spread across India
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