Key Skills: Front Office Assistant
Registration: Complete the registration process in a timely and accurate manner Cashiering: Submit deposited cash/ cheque/drafts/credit slips to finance. Hold Responsibility for short cash, fake currency and opening and closing of shift. MIS: Maintain and generate process related data as and when required by the HOD Provide patients with information regarding advised investigations and procedures. Assist and direct patients that have come in for health check up Manage and record time spent by patient as mentioned in the standard operating procedure Co-ordinate for timely delivery of the report at the designated counter Maintain service standards as specified in the standard operating procedure Diligently adhere to patient flow-chart and highlight any process related issue to shift supervisor and HOD on shift basis Interface with SRL Lab and other diagnostic areas for patients investigation reports Uphold basic standards of cleanliness of work place area, designate POD, doctors chambers, as well as self-grooming, and demonstrate use of standard phrases and telephone etiquette during all points of customer interface
Possess comprehensive knowledge of all Track applications, all instructional manuals and operating procedures applicable to the job profile Effectively utilize all communication systems Adhere and contribute to cordial inter and intra team relations
ppointment, admission and discharge of patients. Assist in providing appointment to patients on telephone or otherwise; facilitate meeting doctors. During admission and discharge facilitate patient movement to complete hospital formalities like consent forms; facilitate TPA, Insurance, credit availing patients in completing paper work.
Registration: Complete the registration process in a timely and accurate manner Cashiering: Submit deposited cash/ cheque/drafts/credit slips to finance. Hold Responsibility for short cash, fake currency and opening and closing of shift. MIS: Maintain and generate process related data as and when required by the HOD Provide patients with information regarding advised investigations and procedures. Assist and direct patients that have come in for health check up Manage and record time spent by patient as mentioned in the standard operating procedure Co-ordinate for timely delivery of the report at the designated counter Maintain service standards as specified in the standard operating procedure Diligently adhere to patient flow-chart and highlight any process related issue to shift supervisor and HOD on shift basis Interface with SRL Lab and other diagnostic areas for patients investigation reports Uphold basic standards of cleanliness of work place area, designate POD, doctors chambers, as well as self-grooming, and demonstrate use of standard phrases and telephone etiquette during all points of customer interface
Possess comprehensive knowledge of all Track applications, all instructional manuals and operating procedures applicable to the job profile Effectively utilize all communication systems Adhere and contribute to cordial inter and intra team relations
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