1. To interact with and monitor the progress of all clients
2. To counsel all the clients not losing well in co-ordination with the in-house Doctor, Physiotherapist and the counselor.
3. To ensure client satisfaction and maximize sales for Slimming, Beauty and RBS .
4. To ensure package execution within the validity period devised according to the package
5. To ensure regular follow-up of clients on break to minimize the unexecuted packages.
6. To plan in-house events to keep the clients motivated and come in regularly.
7. To motivate and delegate responsibility to all the slimming staff.
8. To maintain the duty roster of Doctor, Physiotherapist, Dietitians, Nurses, Masseurs, Therapists and Attendants.
9. To conduct regular meeting with the staff for sorting out grievances and taking suggestions for improvement.
10. To ensure maintenance of hygiene and cleanliness of staff, machine and the slimming section
11. To orient all the new slimming staff recruited in the center.
12. To be responsible for proper maintenance of all records at Center (Daily Record Register, Slimming Cards, Client Monitoring Register, Diet Diaries, Appointment Planner) and send necessary records to the Corporate whenever asked for Activity & Health status register.
13. To ensure maintenance of adequate stock pertaining to slimming, stationary, consumables and linen.
14. To ensure regular maintenance and calibration of slimming machines.
15. To conduct regular checks and training of the staff handling the machines.
16. To handle all the client complaints & settle them judiciously.
17. To regularly interact with the Corporate to keep them updated with the progress of the center.
18. To ensure adequate informative and educational material is put up and available in the center in form of charts, posters, and handouts.
19. To schedule/reschedule appointments.
20. Sends timely documentation to R&D.
21. To ensure welcome drink, and cold / hot towel.
22. To ensure imbibing of soft skills to complete team.
23. To plan the appointment planer.
24. To ensure entire team works in coordination to improve success.
25. To ensure that software entries are done regularly and are complete in all terms and sent timely.
26. To ensure that zero session is conducted as per SOP.
27. To identify incorrect bookings and inform R&D about the same.
28. To ensure correct validities are fed in software.
Additional Responsibilities
1. To generate desired records from Slimming Cards / Software from time to time
2. To perform outdoor duties incase Company organizes slimming events at a said venue / camp for social cause.
3. To perform outdoor duties from time to time or any other job assigned by the corporate from time to time .
KNOWLEDGE, SKILLS AND ABILITIES:
Common sense, practical bent of mind, unflappability, superior organizational & team skills, motivate staff & clients, customer centric, handle customer issues with ease & ensure that the clients are satisfied with the results.
DESIRED QUALIFICATIONS:
PhD,MSc. in Nutrition and Dietetics
DESIRED EXPERIENCE:
Minimum experience of 4 -5 years in similar field
SPECIAL REQUIREMENTS:
Be able to take additional responsibilities, accept shifts, travel and willing to relocate.
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