The Position
As InsideViews Senior Technical Writer, based in our international Hyderabad headquarters, you will be tasked with driving and prioritizing our documentation initiatives by working with a cross-functional team to identify and develop documentation standards and online help articles, printed documentation such as installation guides, and assisting the design team with UI text. You will use your exceptional technical writing experience in a fast-paced agile environment to ensure our product and its features are easy to understand and use. Join InsideView today and make an immediate and tangible impact on a game-changing start-up.
We are seeking a talented Senior Technical Writer to develop and implement online help and other instructional content for our product, InsideView for Sales to ensure maximum customer satisfaction and user success.
Responsibilities
Identify and drive documentation initiatives across the organization
Work closely with User Experience, Product Management, Training, and Engineering to gather documentation requirements and input.
Develop and follow documentation standards.
Deliver and maintain high quality documentation which will include online help articles, Installation guides, and more.
Develop in-product contextual help content.
Assist with UI text.
Background & Skills
The ideal candidate has a strong understanding of documentation standards and a proven track record of driving and developing help content for enterprise and/or complex web-based applications. You are passionate about making design and technology user-friendly and get along equally well with designers and developers.
Excellent verbal, writing and editing skills.
Excellent leadership, communication and teamwork skills.
Ability to translate complex concepts to clear, concise instructions and communicate information and ideas in writing so others will understand.
Highly motivated with demonstrated ability to take ownership and define work with little or no direction.
Experience creating exceptional customer-facing FAQ documents and user guides.
Proactive with proven ability to learn new technologies quickly and thoroughly.
BA/BS and 6 years of relevant experience in technical writing or product documentation.
Flexible, and willing to work in a fast paced environment.
Proficiency using a wide range of tools, such as Snagit and Camtasia Studio and creating documentation on online communities.
"Must have" skills...
Expertise in writing technical documentation and developing training materials.
Experience leading documentation initiatives and working autonomously.
Experience creating "How to" training materials using Camtasia Studio or similar application. (Not including voice-over work). "Nice to have" skills...
Experience working in a rapid development environment.
Experience with CRM or Sales applications.
Experience working within online communities and social media tools such as forums, blogs, podcasts, etc.
Good to have:
Expertise - advanced understanding and command, skillful.
Experience - understanding and proven ability to perform.
Competent - basic understanding and command.
Knowledge of - aware of the ideas and theory, not necessarily skilled in implementation.
Attitude & Traits
Strong analytical and design skills. Detail-oriented; user-focused.
Effective communicator and collaborator a team player who can both champion ideas, follow direction, and seek, use and give feedback.
Able to thrive in a startup environment, where opportunities are many and bounds few likes to think strategically and is good at tactical execution.
Enjoys moving quickly, can make decisions rapidly.
Location: Hyderabad, India
About InsideView
InsideView brings real-time sales intelligence, gathered from social media and traditional outlets, to our clients to drive increased sales productivity and velocity. In this new role, you will have a direct impact on the user experience of the product. InsideView is experiencing tremendous growth and in this role you will have the opportunity to be a key player in accelerating that growth. Our sales intelligence application, InsideView for Sales, continuously aggregates and analyzes relevant, executive and corporate data from thousands of content sources to uncover new sales opportunities. InsideView delivers this intelligence natively within CRMs and mobile devices, and has become the default intelligence application for over 21,000 users and 2,000 customers worldwide, including Adobe, BMC, CapGemini, Polycom, and VMWare. InsideView's CRM partners include Salesforce.com, NetSuite, Microsoft, Oracle, and SugarCRM.
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